RETURN AND REFUND POLICY
We have a 30-business-day return policy, meaning you have 30 days from the date you receive your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.
To initiate a return, please contact our team at support@lyneva.co.uk and explain the reason for your return.
If your return is accepted, we will email you a return label to print and affix to your package before dropping it off at a drop-off point or post office.
Items returned without first requesting a return will not be accepted.
You can always contact us with any questions regarding returns at support@lyneva.co.uk
Return shipping costs
We cover return shipping costs for a period of 30 days from the date of receipt of the order.
There are no restocking fees.
Specific return and refund conditions
• Returns due to change of mind: If you change your mind after purchase, you can return the product within 30 business days, provided it is unused, undamaged, and in its original packaging.
• Defective items: If you receive a defective product, contact our customer service immediately, ideally within 48 hours, for instructions. Lyneva will cover the return shipping costs within 30 business days and provide a replacement product or refund.
• Damaged items: If the product arrives damaged, send us photos of the damage within 48 hours of receipt. We will assess the situation and cover the return shipping costs if necessary.
• Incorrect product received: If you receive an incorrect product, contact us within 48 hours and we will cover the return shipping costs and ensure that you receive the correct product.
• Product not received: If your product never arrived, contact us within 48 hours so we can launch an investigation with the carrier. If the product is not found, we will offer a full refund or a replacement product.
• Cancellation after ordering: You can cancel your order before it is shipped. If the order has already been shipped, follow the return procedure after receiving the product.
Policy for damaged or defective items
Upon receipt of damaged or defective items, contact our customer service department ideally within 48 hours, but if this is not possible, contact us as soon as you notice a problem. Send us photos of the defect or damage. We will inspect the item and, if approved, provide a replacement or full refund.
Policy for undamaged items
You may return the undamaged and unused product within 30 business days. Please ensure it is in its original packaging.
This does not apply to personalized items.
Exchanges
Exchanges are accepted. The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
Timeframes
• Return timeframe: Returns must be reported and shipped within 30 business days of receiving the product.
• Refund timeframe: Refunds will be processed within 30 business days after receiving and inspecting the returned item. You will receive a confirmation email.
• Refund conditions: Refunds are approved if the product is undamaged, unused, and in its original packaging. Refunds for defective or incorrectly delivered products are approved after inspection.
• Refund methods: Refunds are made to the payment method used at the time of purchase.
Return address
7 Impasse Chantefleurie, 13600 Ceyreste, France
Questions ?
We respond to all inquiries within 24 hours.
Trade name: Lyneva
Legal form: Sole proprietorship
Phone number: +33 7 81 06 93 16
Email: support@lyneva.co.uk
Physical address: 7 Impasse Chantefleurie, 13600 Ceyreste, France
Siren: 992787721
Siret: 99278772100016
VAT numbers: VAT not applicable, Article 293 B of the CGI (French General Tax Code)
NAF or APE code: 47.91A
Type of business: Commercial
Field of activity: Online sale of items and accessories for coffee preparation (electric grinders, kettles, scales, measuring spoons, etc.)
Customer service hours: Monday to Friday from 8 a.m. to 6 p.m., closed on Saturdays, Sundays, and public holidays
https://lyneva.co.uk/pages/contact
https://lyneva.co.uk/pages/faq
https://lyneva.co.uk/apps/track123
