PAYMENT POLICY

Thank you for shopping at Lyneva. We are committed to providing a secure and transparent payment experience for all our customers. Please read our payment policy carefully to understand how we process transactions on our site.

1. Accepted Payment Methods

We accept the following payment methods:

• Visa

• Mastercard

• American Express

• Apple Pay

• PayPal

2. Payment Currency

All transactions on our site are processed in pound sterling (£).

3. Payment Authorization

Your payment will be debited immediately after your order is validated, and you will receive an email confirmation with the order details.

In the event of a payment refusal or if it is flagged as potentially fraudulent by Shopify:

• The order will not be processed

• You will be notified by email

• You may be asked to try again or use another payment method

4. Order Verification

For fraud prevention and compliance purposes, we may contact you to confirm certain details before processing your order. This may include:

• Verifying your email address

• Confirming your shipping address

• Requesting identification (in rare cases of suspicious activity)

We reserve the right to cancel any order that fails our verification process. In this case, a full refund will be issued.

5. Failed or Cancelled Payments

If your payment fails or is canceled:

• Your order will not be processed

• You will need to return to checkout and complete your payment again

If funds have been debited but the order has not been confirmed, please contact us immediately at support@lyneva.co.uk

6. Refund and Cancellation Policy

Cancellations: If you wish to cancel your order after payment has been processed, please contact us at support@lyneva.co.uk within 12 hours of placing your order. Refunds will be issued to the original payment method.

Refunds: Please see our Returns and Refunds Policy at https://lyneva.co.uk/pages/return-and-refund-policy for eligibility criteria, processing times, and procedures. Refunds may take up to 30 business days to appear in your account, depending on your bank's processing times.

7. Fraud Prevention

To protect our customers and prevent fraudulent activity, Lyneva reserves the right to conduct payment verification. We may request additional information or confirmation for certain transactions deemed high-risk.

8. Contact Us

We respond to all inquiries within 24 hours.

Trade name: Lyneva

Legal form: Sole proprietorship

Phone number: +33 7 81 06 93 16

Email: support@lyneva.co.uk

Physical address: 7 Impasse Chantefleurie, 13600 Ceyreste, France

Siren: 992787721

Siret: 99278772100016

VAT numbers: VAT not applicable, Article 293 B of the CGI (French General Tax Code)

NAF or APE code: 47.91A

Type of business: Commercial