DELIVERY POLICY
This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store, you agree to the policies contained herein.
At Lyneva, we are committed to providing a smooth and exceptional shopping experience for all our customers.
Shipping Costs
No Hidden Fees: All costs associated with your order, including taxes and shipping costs, are clearly indicated before payment is confirmed.
Service Area
Our delivery services are available exclusively in the United States. We do not currently deliver internationally.
Estimated Delivery Times
Processing time before shipping: 1-2 business days (Monday through Friday)
Transit time after shipping: 2-5 business days (Monday through Friday)
Total delivery time: 3-7 business days (Monday through Friday)
Delivery times may be extended in cases of force majeure or exceptional circumstances, such as carrier strikes or extreme weather conditions.
If you have any questions about delivery in your area, please do not hesitate to contact us at: support@lyneva.co.uk
Once your order has been shipped, you will receive a confirmation email with tracking information.
We work with reputable carriers to ensure timely delivery.
Weekend Orders: Orders placed on weekends are processed on the next business day.
Tracking Instructions:
• Tracking Information: You will receive an email containing a direct link to track your package on the carrier's website. You can also track your order directly on our website by entering your tracking number in the dedicated section.
• Tracking Your Order: You can track your order via our website. Simply enter your tracking number in our order tracking section https://lyneva.co.uk/apps/track123 to view the status of your order.
• Questions: Our support team is ready to help you with any questions you may have about tracking your order.
Changes to Delivery Address
Please check the delivery address carefully when placing your order, as we cannot change it once it has been shipped.
Order Cancellation Policy:
If you change your mind before receiving your order, we can accept cancellations at any time before the order is shipped (ideally within 12 hours). If an order has already been shipped, please refer to our returns and refunds policy https://lyneva.co.uk/pages/return-and-refund-policy
Please note that for logistical reasons, once an order has been processed for shipment, it cannot be canceled.
Damaged packages in transit:
If you notice that a package has been damaged during transport, please, if possible, reject the package from the courier service and contact our customer service department. If the package was delivered without you being present, please contact customer service: support@lyneva.co.uk
FINALLY, IF ALL PACKAGES HAVE ARRIVED AND YOU ARE STILL MISSING A PRODUCT, PLEASE CONTACT CUSTOMER SERVICE BY EMAIL.
At Lyneva, we do our best to make our product descriptions as detailed as possible so that you won't encounter any surprises when you receive our products. We want our customers to know exactly what they are ordering.
If the products received do not match the description, customers can request a return/refund at no cost.
Return policy:
We accept returns* for any reason! Whether you are dissatisfied or have simply changed your mind. Our return policy is 30 business days from the time you receive your products. If for any reason you are not satisfied, simply contact us at support@lyneva.co.uk
For more information, please refer to our return and refund policy at https://lyneva.co.uk/pages/return-and-refund-policy.
Contact us:
We respond to all inquiries within 24 hours.
Trade name: Lyneva
Legal form: Sole proprietorship
Phone number: +33 7 81 06 93 16
Email: support@lyneva.co.uk
Physical address: 7 Impasse Chantefleurie, 13600 Ceyreste, France
Siren: 992787721
Siret: 99278772100016
VAT numbers: VAT not applicable, Article 293 B of the CGI (French General Tax Code)
NAF or APE code: 47.91A
Type of business: Commercial
Field of activity: Online sale of items and accessories for coffee preparation (electric grinders, kettles, scales, measuring spoons, etc.)
Customer service hours: Monday to Friday from 8 a.m. to 6 p.m., closed on Saturdays, Sundays, and public holidays
https://lyneva.co.uk/pages/contact
https://lyneva.co.uk/pages/faq
https://lyneva.co.uk/apps/track123
