FAQ

1. WHAT IS LYNEVA ?

LYNEVA IS A BRAND DEDICATED TO THE WORLD OF COFFEE. WE OFFER A SELECTION OF ACCESSORIES AND EQUIPMENT DESIGNED TO SUPPORT BOTH AMATEURS AND ENTHUSIASTS.

2. WHERE CAN I FIND THE EXACT DIMENSIONS OF A PRODUCT ?

THE DIMENSIONS OF EACH ITEM ARE SPECIFIED IN THE PRODUCT SHEET, BELOW THE DESCRIPTION. THIS INFORMATION CLEARLY IDENTIFIES THE SIZE AND FORMAT OF THE ITEM.

3. HOW DO I FIND OUT THE WEIGHT OF A PRODUCT 

THE WEIGHT OF EACH ITEM IS INDICATED IN THE PRODUCT SHEET, JUST BELOW THE DESCRIPTION. THIS INFORMATION ALLOWS YOU TO KNOW THE EXACT CHARACTERISTICS OF THE PRODUCT.

4. HOW CAN I TRACK MY ORDER ?

AS SOON AS YOUR PACKAGE IS SHIPPED, YOU WILL RECEIVE A TRACKING EMAIL WITH A DIRECT LINK TO THE CARRIER.

WE WORK WITH REPUTABLE CARRIERS TO ENSURE RELIABLE DELIVERY.

WEEKEND ORDERS: ORDERS PLACED ON WEEKENDS ARE PROCESSED THE FOLLOWING BUSINESS DAY.

 5. WHAT IS YOUR RETURN POLICY ?

WE OFFER A 30-BUSINESS-DAY RETURN POLICY. YOU HAVE 30 DAYS FROM RECEIPT OF YOUR ITEM TO SUBMIT A RETURN REQUEST.

TO BE ELIGIBLE:

  • THE PRODUCT MUST BE NEW, UNUSED, WITH ORIGINAL PACKAGING AND TAGS.
  • PROOF OF PURCHASE IS REQUIRED.

SEND YOUR REQUEST TO CONTACT@LYNEVA.FR

WE WILL SEND YOU A FREE RETURN LABEL.

ITEMS RETURNED WITHOUT PRIOR AUTHORIZATION WILL NOT BE ACCEPTED.

6. WHAT PAYMENT METHODS ARE ACCEPTED ?

WE ACCEPT THE FOLLOWING PAYMENT METHODS:

  • VISA
  • MASTERCARD
  • AMERICAN EXPRESS
  • APPLE PAY
  • PAYPAL

 7. WHAT IF I WANT TO RETURN AN ITEM ?

THE RETURN AND REFUND PROCEDURES ARE DETAILED IN OUR GENERAL TERMS AND CONDITIONS OF SALE: https://lyneva.co.uk/pages/return-and-refund-policy

8. HOW DO I CARE FOR MY LYNEVA ACCESSORIES ?

WE RECOMMEND GENTLE CLEANING WITH WARM WATER AND THOROUGH DRYING AFTER EACH USE. SOME STEEL OR WOODEN COMPONENTS SHOULD NOT BE PLACED IN THE DISHWASHER, UNLESS OTHERWISE STATED ON THE PRODUCT INFORMATION SHEET.

9. HOW DO I CONTACT LYNEVA CUSTOMER SERVICE ?

OUR TEAM IS AVAILABLE MONDAY TO FRIDAY FROM 8 AM TO 6 PM, CLOSED SATURDAY, SUNDAY, AND PUBLIC HOLIDAYS.

YOU CAN CONTACT US BY EMAIL AT CONTACT@LYNEVA.FR OR VIA THE CONTACT FORM ON OUR WEBSITE.

WE RESPOND TO ALL INQUIRIES WITHIN 24 BUSINESS HOURS.

10. WHAT ARE THE DELIVERY TIMES ?

WE ONLY DELIVER WITHIN THE UNITED KINGDOM. INTERNATIONAL DELIVERY IS NOT CURRENTLY AVAILABLE.

ESTIMATED DELIVERY TIME:

  • PROCESSING TIME BEFORE SHIPPING: 1–2 BUSINESS DAYS
  • TRANSIT TIME AFTER SHIPPING: 2–5 BUSINESS DAYS
  • TOTAL DELIVERY TIME: 3–7 BUSINESS DAYS