CONDITIONS OF SALE
TERMS AND CONDITIONS OF SALE
These Terms and Conditions of Sale (“the Terms”) govern the sale of products (“the Products”) on the Lyneva.co.uk website (“the Site”). By placing an order on the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms.
1. Scop
These Terms apply to all orders and purchases made on the Site and are subject to change at any time. Customers will be notified of any significant changes to these terms. By using the Site, you agree to be bound by these Terms.
2. Prices and Payment
The prices displayed on the Site are in pound sterling. Prices include applicable taxes.
We reserve the right to change prices at any time.
3. Order Acceptance
Orders are not considered accepted until we have sent you a confirmation email. We may cancel orders if we suspect fraudulent activity or if the order is incomplete or incorrect.
The customer will be notified by email in case of rejection.
4. Delivery
Our delivery services are exclusively available in the United Kingdom. We do not currently offer international shipping.
Estimated Delivery Times
Processing time before shipment: 1-2 business days (Monday to Friday)
Transit time after shipment: 2-5 business days (Monday to Friday)
Total Delivery Time: 3-7 business days (Monday to Friday)
Delivery times may be extended in cases of force majeure or exceptional circumstances, such as carrier strikes or extreme weather conditions.
5. Product Use
Products purchased on the Site may not be used or sold for illegal, deceptive, or fraudulent purposes.
6. Return Policy
Unless otherwise indicated by "Final Sale," products may be returned in accordance with our returns and refunds policy: https://lyneva.co.uk/pages/return-and-refund-policy
7. Payment Methods
We accept the following payment methods:
• Visa
• Mastercard
• American Express
• Apple Pay
• PayPal
8. Refunds
• Refund Processing Time: Refunds will be processed within 30 business days of receiving and inspecting the returned item. You will receive a confirmation email.
• Refund Conditions: A refund is approved if the product is undamaged, unused, and in its original packaging. Refunds for defective or incorrectly delivered products are approved after inspection.
• Refund Methods: Refunds are issued to the original payment method used for the purchase.
If you would like more information about our refund policy, you can consult our Returns and Refunds Policy at https://lyneva.co.uk/pages/return-and-refund-policy
If we suspect fraudulent activity, we may cancel or refuse to process an order. In this case, the order amount will not be available for further use on your credit card until it is credited to your account, which may take up to 30 business days.
9. Liability
We will not be liable for any damages or losses resulting from your failure to comply with these Terms.
10. Governing Law
These Terms are governed by England and Wales law, and any dispute relating to these Terms will be resolved by mandatory arbitration under England and Wales law.
By placing an order on this Site, you acknowledge that you have read, understood, and agree to be bound by these Terms.
If you have any questions or concerns, please contact our team at support@lyneva.co.uk or via our contact page: https://lyneva.co.uk/pages/contact
CONTACT INFORMATION:
We respond to all inquiries within 24 hours.
Trade name: Lyneva
Legal form: Sole proprietorship
Phone number: +33 7 81 06 93 16
Email: support@lyneva.co.uk
Physical address: 7 Impasse Chantefleurie, 13600 Ceyreste, France
Siren: 992787721
Siret: 99278772100016
VAT numbers: VAT not applicable, Article 293 B of the CGI (French General Tax Code)
NAF or APE code: 47.91A
Type of business: Commercial
Field of activity: Online sale of items and accessories for coffee preparation (electric grinders, kettles, scales, measuring spoons, etc.)
Customer service hours: Monday to Friday from 8 a.m. to 6 p.m., closed on Saturdays, Sundays, and public holidays
https://lyneva.co.uk/pages/contact
https://lyneva.co.uk/pages/faq
https://lyneva.co.uk/apps/track123
